Patient Financial Services

What to Expect

Prior to Services

River Oaks Hospital employs an outstanding insurance verification and pre-registration team. Once you or your physician schedule services, our pre-registration team begins preparing for your visit immediately.

  • An insurance verifier will begin by contacting your insurance company to obtain benefits for the services scheduled. If an authorization number is required for the scheduled services, the verifier will contact your primary care physician to insure an authorization is obtained.
  • The insurance verifier will calculate your estimated patient liability and detail your benefits. You will be contacted prior to your scheduled services, if applicable with your estimated liability.
  • If the insurance verifier team experiences any delays in benefits or authorization for services, you will be contacted promptly.

Day of Services

Please arrive at least 30 minutes prior to your scheduled service to allow time to complete required paperwork. Please bring with you the following items required during registration:

  • Insurance cards
  • Photo identification
  • Method of payment for estimated patient liability

After Services

A summary of your charges will be mailed to you shortly after your discharge. Upon request, we will gladly submit to the patient or the legal guardian an itemized statement detailing charges.

We automatically bill your insurance and/or Medicare for these charges and you will be responsible for any outstanding balances. The daily hospital rate includes the cost of your room and general nursing care. There are separate charges for items, which apply to your care such as medications, operating room, oxygen, blood products, recovery room, laboratory services, and diagnostic x-rays.

In addition to the hospital bill, you will receive a bill from your private physician, consulting physician, emergency physician, radiologist, pathologist, anesthesiologist and non-emergency transport for their services. Ambulance fees are also billed separately by the ambulance service. Questions about any of these bills should be directed to their respective offices.

Our billing cycles depend upon the type of insurance you carry. The different categories are as follows:

  • Worker's Compensation
  • Medicaid
  • Medicare
  • Commercial/Blue Cross/CHAMPUS/Managed Care (non-HMO)
  • Self Pay (no insurance)

Additional Questions

If you have additional questions about your account please contact the Business Office at 601-933-5559.